In this section, you will find our delivery, returns and exchanges policy on purchases made via our website (www.farahcornely.com)or in store.
With the global Covid situation, we do not offer refunds for safety reasons.
At the time of the transaction, the customer is responsible for his purchase and must have read the product description before proceeding with the purchase. Except in cases of force majeure, if there is non-performance of this contract by Farah Cornely, the total amount of the deposits paid will be refunded to the customer. The Customer will not be able to to claim any other amount as damages.
3. Incomplete or erroneous information
In the event of an error (eg: incomplete or incorrect address, personal information, dates of an event), return by regular postal service is possible only if you bear the new shipping costs, in addition to the costs for the corrections.
Also, please note that we will send you images every step of the way. We will expect you to carefully review the information sent in order to avoid the aforementioned errors.
4. Sending orders
Your order is shipped in a gift box surrounded by wrapping paper and bubbles wrap to keep your package in the best condition until delivery.
PLEASE NOTE: DUE TO COVID, DELIVERY TIMES ARE NOW LONGER WITH CANADA POST. THIS SITUATION IS OUT OF OUR CONTROL. THANK YOU FOR YOUR PATIENCE!
Once the order is completed, it is sent by post within 3 business days.
- Canadian Orders: 2-7 business days
- USA Orders: 5-10 jbusiness days via Canada Post. Please note that there may be delays at the border due to customs clearance. If there is any, the customer is responsible for customs clearance charges. A tracking number will be provided to you.
- International Orders: 10 days to 5 weeks via Canada Post. Please note that there may be delays at the border due to customs clearance. Customer is responsible for customs clearance fees. A tracking number will be provided to you.
If you would like a shorter delivery turnaround, please do not hesitate to contact us so that we can review the delivery details with you.
Finally, take note that packages of $ 100 and less are insured. For packages of $ 101 and over, they can be insured at the buyer’s request.